Creating a good support ticket

Category: Knowledgebase

Tech Support is very much a "help me help you" situation. You have a technical issue; something you're trying to do isn't working the way you expect it to or at all. Undoubtedly, the quickest resoluti...

How to Spot a Phishing Scam

Category: Knowledgebase

What is a Phishing Scam? In its simplest sense, a phishing scam is a social engineering approach to getting a person to reveal information they wouldn't otherwise reveal to a stranger. One of the mos...

Microsoft Teams Voice Basics

Category: Knowledgebase

Welcome to MS Teams Voice! Just wanted to share a few links with some basic instructions to provide staff to get their phone system configured. As always, if anyone needs support or training, please h...

Change how you do additional verification in Microsoft

Category: Knowledgebase

Change how you do additional verification Office for business Microsoft 365 admin Last updated: January 6, 2019   Depending on how your Microsoft 365 admin set up multi-factor authentication (...

Changing your password from remote desktop (RDP)

Category: Knowledgebase

When using RDP in combination with self-managed passwords, it is important to note a few key aspects about Microsoft's approach: 1. You will be reminded to change your password by means of a prompt p...

Remote Desktop Instructions

Category: Knowledgebase

Remote desktop is a wonderful and easy to use core part of the Windows operating system. When properly configured it is a very safe and effective way to access your  everything on your desktop which ...