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Creating a good support ticket

Tech Support is very much a "help me help you" situation. You have a technical issue; something you're trying to do isn't working the way you expect it to or at all. Undoubtedly, the quickest resoluti...
How to Spot a Phishing Scam

What is a Phishing Scam? In its simplest sense, a phishing scam is a social engineering approach to getting a person to reveal information they wouldn't otherwise reveal to a stranger. One of the mos...
Microsoft Teams Voice Basics

Welcome to MS Teams Voice! Just wanted to share a few links with some basic instructions to provide staff to get their phone system configured. As always, if anyone needs support or training, please h...
Lost Printer Code on RICOH 3504

In the Cortana search field type Control Panel When the link appears at the top of the menu hit enter or click the link Locate and open Printers and Devices Locate the RICOH printer (either upstairs ...
PDF Filetype Association

Often you may (or may not) notice Windows is opening PDF files with Microsoft Edge (the browser) rather than Adobe Reader. This mostly works but sooner or later you will come across a PDF with special...
Remote Desktop Instructions

Remote desktop is a wonderful and easy to use core part of the Windows operating system. When properly configured it is a very safe and effective way to access your  everything on your desktop which ...
Editing Documents Directly From Outlook Attachments

It makes sense to open an attachment, make changes and sent it back. However, to be blunt, don't do it! Here's why:   Despite even Microsoft agreeing that process is purely intuitive, they do not endo...
Password Management

These days most people know the ill effects of using the same password for all their accounts; an entity gets hacked the attacker uses said password to unlock the same account on a multitude of other ...
Gracefully Handling Windows 10 Updates

In Windows 10, the user is not warned of updates being processed in the background. There exists warnings to tell the user updates are pending and a few controls associated to that but there is nothin...
Taking a Screenshot

Who to take a screenshot "A picture is worth a thousand words!"   If you haven't already, you will inevitably be asked to send a screenshot to provide additional information. Here's how to do it and w...
Video Conferencing and your Home Setting

Video conferencing and your home setting   With the times we're living we've no doubt all been faced with jumping into a meeting from home at a time we're less than ready. I can't advise you how to pu...
How to Access and Manage Public Folders in Outlook 2016/19

Creating and using public folders in Outlook 2016/19   This guide assumes someone has properly created your Public Folders and assigned appropriate permissions. If these instructions lead to an error ...
Improving Performance in MS Teams by Turning Off The Incoming Video Feed.

Improving Performance in MS Teams If a video calls becomes laggy you can turn off incoming video feeds to attempt to quickly improve the call quality. This will not block your outgoing feed (the video...
What is Remote Desktop?

Simply put, remote desktop is gaining access to a computer's desktop from a remote location such as home or hotel. But what does it mean to use remote desktop? First off, most operating system have so...
What is the difference Between a Mapped Drive and the Network link in Explorer?

A mapped drive is a static link between a computer and a folder on a server also known as a file share. this drive will appear under your ThisPC link in File Explorer much the same as your C drive or ...
Remote Tech Support with PLC

At PLC I have endorsed the Splashtop remote access solution. In my professional opinion, it offers the simplest and easiest method to provide remote tech support services in your home or while traveli...
Changing your password from remote desktop (RDP)

When using RDP in combination with self-managed passwords, it is important to note a few key aspects about Microsoft's approach: 1. You will be reminded to change your password by means of a prompt p...
O365 Opening Another Person's or Shared Mailbox

One of many great aspects of 365 is the ability to convert a user's mailbox to a shared mailbox. This allows for someone to seamlessly take over during staff turn around or extended leave. If you're l...
Postpone Upgrade To Windows 11 To Maintain Updates On Windows 10

As most of you know Windows 11 has hit the market and Microsoft are hard at work pushing you to upgrade. It goes without saying that most will benefit from the upgrade but that doesn't mean the time i...
Rebooting a computer used for remote desktop

Every now and then you might find yourself unable to access your remote desktop. The most common reasons being it is off or in sleep mode. At this point you have no choice in the matter and require in...
Change how you do additional verification in Microsoft

Change how you do additional verification

Enable Teams Chat on Windows 11

In Windows 11 the Teams chat features has been separated from the main Teams window. Some may find it confusing or assume the feature is no longer available. Here's how to activate and use it:   From ...
Allowing Password Services After Windows Hello

Since Microsoft has adopted the Windows Hello service, they have been promoting and encouraging users to adopt it. Being able to login to Windows using a PIN or a fingerprint is great but most corpora...
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Creating a good support ticket

Category: Knowledgebase

Tech Support is very much a "help me help you" situation. You have a technical issue; something you're trying to do isn't working the way you expect it to or at all. Undoubtedly, the quickest resoluti...

How to Spot a Phishing Scam

Category: Knowledgebase

What is a Phishing Scam? In its simplest sense, a phishing scam is a social engineering approach to getting a person to reveal information they wouldn't otherwise reveal to a stranger. One of the mos...

Microsoft Teams Voice Basics

Category: Knowledgebase

Welcome to MS Teams Voice! Just wanted to share a few links with some basic instructions to provide staff to get their phone system configured. As always, if anyone needs support or training, please h...

Change how you do additional verification in Microsoft

Category: Knowledgebase

Change how you do additional verification Office for business Microsoft 365 admin Last updated: January 6, 2019   Depending on how your Microsoft 365 admin set up multi-factor authentication (...

Changing your password from remote desktop (RDP)

Category: Knowledgebase

When using RDP in combination with self-managed passwords, it is important to note a few key aspects about Microsoft's approach: 1. You will be reminded to change your password by means of a prompt p...

Remote Desktop Instructions

Category: Knowledgebase

Remote desktop is a wonderful and easy to use core part of the Windows operating system. When properly configured it is a very safe and effective way to access your  everything on your desktop which ...

Allowing Password Services After Windows Hello

Category: Knowledgebase

Since Microsoft has adopted the Windows Hello service, they have been promoting and encouraging users to adopt it. Being able to login to Windows using a PIN or a fingerprint is great but most corpora...

Enable Teams Chat on Windows 11

Category: Knowledgebase

In Windows 11 the Teams chat features has been separated from the main Teams window. Some may find it confusing or assume the feature is no longer available. Here's how to activate and use it:   From ...

Rebooting a computer used for remote desktop

Category: Knowledgebase

Every now and then you might find yourself unable to access your remote desktop. The most common reasons being it is off or in sleep mode. At this point you have no choice in the matter and require in...

Postpone Upgrade To Windows 11 To Maintain Updates On Windows 10

Category: Knowledgebase

As most of you know Windows 11 has hit the market and Microsoft are hard at work pushing you to upgrade. It goes without saying that most will benefit from the upgrade but that doesn't mean the time i...

O365 Opening Another Person's or Shared Mailbox

Category: Knowledgebase

One of many great aspects of 365 is the ability to convert a user's mailbox to a shared mailbox. This allows for someone to seamlessly take over during staff turn around or extended leave. If you're l...

Remote Tech Support with PLC

Category: Knowledgebase

At PLC I have endorsed the Splashtop remote access solution. In my professional opinion, it offers the simplest and easiest method to provide remote tech support services in your home or while traveli...